سياسة الاستبدال والاسترجاع

Return and Exchange Policy at Beirlandt .. Your satisfaction is our goal. For your safety, Beirlandt does not allow the return or exchange of cosmetic products and care products even if they are in their original condition, except for products that arrive damaged only. How can I exchange a damaged product? Contact the customer service team via WhatsApp. Provide them with the required information to exchange the damaged product for a new one. What is the allowed period for exchanging a damaged product? Within 24 hours of receiving the order. - The store is not responsible for delays in delivery by the shipping company, and you cannot claim a refund from us if the delay is caused by the shipping company or if the entered data is incorrect; the store is not responsible for that. Cancellation: We fully understand that sometimes you may change your mind about the purchase. If you change your mind before receiving your order, simply contact customer service at 0532872415 to cancel your order, and we will do our best within reason to cancel it, provided your order has not already been processed. If that happens, we will treat the cancellation as a return, and the customer will bear the shipping fees. The return process takes 3 - 14 working days once we receive the returned order. If the shipment is returned to us due to non-receipt, the shipping cost will be added as store credit, valid for 30 days from the order date, and cannot be extended or refunded in cash. Note: If the shipping was free and the order was not received, the shipping cost will be deducted from the order value before adding it as a balance in the wallet. For international orders: If the order is not received, the shipping fees, return costs, and customs duties (if applicable) will be deducted. In all cases, you can always contact our customer service; they will be happy to assist you. In case of a customer complaint about missing products! We have photos of all orders before shipping and packaging. If there is a complaint about missing items, Beirlandt reviews the product photos before shipping. If they match the invoice, no product will be sent; if there is a mismatch, the customer will be compensated for the missing items.